Refund Policy

This policy explains when and how refunds are issued for NetaWin subscription payments made via Razorpay.

1. Subscription refunds

If you cancel your subscription within 7 days of purchase and have not published any content or imported voter data, you are eligible for a full refund. After 7 days, or after you've actively used the platform, refunds are prorated based on the remaining validity period of your plan, minus a processing fee.

2. Add-on purchases

AI credit and SMS credit top-ups are non-refundable once consumed. Unused add-on credits purchased in error may be refunded within 48 hours of purchase.

3. KYC rejection

If your KYC verification is rejected and you are unable to complete candidate registration, you will receive a full refund of your subscription payment.

4. How to request a refund

Raise a support ticket from your dashboard, or contact our Grievance Officer (see the Grievance Officer page). Approved refunds are processed to your original payment method within 5-7 business days via Razorpay.

5. Non-refundable circumstances

• Accounts suspended for violating our Terms of Service or election law.
• Subscriptions cancelled after the plan's full validity period has elapsed.
• Promotional or discounted purchases, unless otherwise stated at time of purchase.